Fix: HP Printer offline or not responding

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Fix : HP Printer offline or not responding Using a Wireless Connection with Windows or Apple/Mac PC

1.) Make sure your HP printer is ready to print.

2.) Select the connection type.

+ FIX :- HP Printer offline – USB Connection

+ FIX :- HP Printer offline – Network/Ethernet cable

+ FIX :- HP Printer offline – Wireless Connected

3.) Resolve your HP printer offline on windows or Apple/Mac PC.

Fix : HP Printer offline or not responding Using a Wireless Connection with Windows or Apple/Mac PC.

1.) Make sure your HP printer is ready to print.

A.) Make sure the your printer is not off or in sleep mode. If your HP printer is sleep mode then your HP Printer will shows offline. Press the Power button to wake it or turn it on.

B.) Your HP printer should have paper in the input tray, have sufficient ink or toner, and display no errors or blinking lights. If your HP printer is in error state then that could be the reason for your HP printer not responding or offline when your try to print.

C.) Restart Your HP printer to clear any error states. Turn the printer off, wait 30 seconds, and then turn it on. Now, your HP printer should be online and you will be able to print. In case not move to next step.

Fix : HP Printer offline or not responding Using a Wireless Connection with Windows or Apple/Mac PC.

1.) Make sure your HP printer is ready to print.

2.) Select the connection type.

+ FIX :- HP Printer offline – USB Connection

Check the USB cable for damage and length, replace it if necessary, and restart your printer and computer.

Turn off the printer and your computer.

Disconnect the USB cable from your computer and printer, and then inspect the cable.

If the cable is damaged or longer than 3 m(9 ft 10 in), replace it.

If the cable is undamaged and shorter than 3 m(9 ft 10 in), connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

Connect the cable to your printer, and then make sure the cable is fully secured to both ports.

Turn on the computer, and then wait for the computer to complete startup.

Turn on the printer, and then add your printer (Mac) or wait for the computer to install the new device (Windows).

Fix : HP Printer offline or not responding Using a Wireless Connection with Windows or Apple/Mac PC.

1.) Make sure your HP printer is ready to print.

2.) Select the connection type. + FIX :- HP Printer offline – USB Connection + FIX :- HP Printer offline – Network/Ethernet cable

Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a Network Configuration Page to verify the connection.

Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable.

NOTE:

Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the end.

Connect the cable to a different Ethernet or LAN port on the router, and then plug it into the printer, making sure it is fully secured to both ports.

Turn on the printer.

Check the lights on the printer’s Ethernet port to make sure the connection is successful. The green light should be steady, and the orange activity light should blink.

Print a Network Configuration or Wireless Network Test Results page.

Printers with a control panel menu: Print the page from the Wireless, Network Settings, or Setup menu.

Printers without a control panel menu: Print the page using button combinations on the printer control panel.

For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

Under the General Information section, make sure the Network Status is Ready.

Network Status

Fix: HP Printer offline or not responding

Fix : HP Printer offline or not responding Using a Wireless Connection with Windows or Apple/Mac PC

1.) Make sure your HP printer is ready to print.

2.) Select the connection type.

+ FIX :- HP Printer offline – USB Connection

+ FIX :- HP Printer offline – Network/Ethernet cable

- FIX :- HP Printer offline – Wireless Connected

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

Reconnect the printer to the network:

Printers with touchscreens: Open the Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu. Select your network name, and then enter the password to complete the connection.

Printers without touchscreens: Press and hold the Wireless button on the printer until the light starts blinking. Within two minutes press and hold the WPS button on the router. The light on the printer stops flashing when the connection completes.

Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

Enable Bluetooth during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.