How to Solve HP Scan & Print Stopped Working After Upgrading to Windows 11?

Fix HP Scan and Print Not Working on Windows 11

When HP scanning and printing stopped working after upgrading to windows 11, it can be quite frustrating. This issue is often attributed to driver incompatibility, outdated software, or conflicts arising from the new operating system. Here's a comprehensive guide on how to troubleshoot and resolve these problems, ensuring your HP device works seamlessly with Windows 11.

Steps to Resolve HP Printer Scanning Issues on Windows 11

1. Update Drivers and Software

a. HP Support Website

● Visit the HP Support website: Go to the official HP website and navigate to the support section.

● Search for your device: Enter the model number of your HP printer/scanner to find the latest drivers and software updates compatible with Windows 11.

● Download and install drivers: Download the appropriate drivers and follow the on-screen instructions to install them.

b. Windows Update

● Check for updates: Go to Settings > Update & Security > Windows Update and click on Check for updates. Windows will search for and install the latest updates, which may include necessary drivers for your HP device.

2. Run HP Print and Scan Doctor

HP provides a diagnostic tool called HP Print and Scan Doctor that can automatically detect and resolve common issues.

● Download the tool: Go to the HP website and download the HP Print and Scan Doctor.

● Run the tool: Open the tool and follow the prompts to diagnose and fix issues related to printing and scanning.

3. Reinstall HP Software

Sometimes, reinstalling the HP software can resolve issues caused by corrupted files or incomplete installations.

● Uninstall existing software: Go to Settings > Apps > Apps & features, find the HP software, and click on Uninstall.

● Restart your computer: After uninstalling, restart your computer to ensure all components are removed.

● Reinstall the software: Download the latest version of the HP software from the HP website and install it.

4. Check Device Manager

Ensure that the HP device is properly recognized by Windows 11.

● Open Device Manager: Right-click on the Start menu and select Device Manager.

● Find your HP device: Expand the Printers or Imaging devices section and look for your HP printer/scanner.

● Update the driver: Right-click on the device and select Update driver, then choose Search automatically for updated driver software.

5. Set HP Printer/Scanner as Default

Sometimes, Windows 11 might not automatically set your HP device as the default printer/scanner.

● Set as default: Go to Settings > Devices > Printers & scanners, find your HP device, and click on Set as default.

6. Check Printer/Scanner Connections

Ensure that your HP device is properly connected to your computer.

● USB connection: If using a USB connection, make sure the cable is securely connected to both the printer/scanner and the computer. Try using a different USB port if necessary.

● Wireless connection: If using a wireless connection, ensure that both the printer/scanner and the computer are connected to the same Wi-Fi network. Restart your router if necessary.

7. Adjust Firewall/Antivirus Settings

Sometimes, security software can block communication between your computer and the HP device.

● Temporarily disable firewall/antivirus: Temporarily disable your firewall or antivirus software to see if it resolves the issue. If it does, add an exception for your HP software and device.

8. Use Built-in Windows Troubleshooters

Windows 11 includes built-in troubleshooters that can help identify and fix problems.

● Run printer troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, then select Printer and click Run the troubleshooter.

● Run hardware troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, then select Hardware and Devices and click Run the troubleshooter.

9. Reset HP Device

As a last resort, you can try resetting your HP printer/scanner to its factory settings.

● Refer to the manual: Consult your device’s user manual for specific instructions on how to perform a factory reset.

10. Contact HP Support

If none of the above steps resolve the issue, it may be necessary to contact HP Support for further assistance.

● HP Support contact: Visit the HP website and navigate to the support section to find contact options, including live chat, phone support, and email.

Conclusion

By following these steps, you should be able to resolve most issues with HP scanning and printing stopped after upgrading to Windows 11. If the problem persists, reaching out to HP Support can provide additional troubleshooting and assistance tailored to your specific device.